BELLA - ERROR_BATTERY_PACK_COMM
Overview
ERROR_BATTERY_PACK_COMM indicates abnormal communication between the robot and its battery pack. This issue can be caused by loose cable connections, battery faults, board issues, or environmental interference such as static discharge or electromagnetic noise.
CC1 - DEVICE STATUS ALERTS ON CONSUMABLES
If this message pops up on your machine, it’s basically the BoT tapping you on the shoulder and saying one of its consumable components needs attention. You can find all the gritty details in the Device Status menu, accessible right from the BoT’s homescreen.
CC5 - ADJUSTING CHARGING PILE DEPTH
This article explains how to adjust the AC Charge Stop Buffer setting on the CC3/CC5 BoT to improve alignment with the charging pile when the charging electrodes do not make proper contact.
CC5 - OBSTACLE HEIGHT DETECTION
Configuration guide for adjusting the Ground Segment Threshold.
The Obstacle Height Detection setting controls how sensitive the BoT is to low-height obstacles by adjusting the Ground Segment Threshold. Modifying this value changes how the robot interprets objects that are close to ground level.
CC1 – BATTERY PACK COMMUNICATION ERROR
Even if raw voltage is present, the robot needs that comms line active to get status, temperature, charge/discharge permissions, etc.When comm breaks, the CT4 refuses to initialize the system for safety reasons.
CC1- BOT WILL NOT POWER ON OR CHARGE TROUBLESHOOTING FLOW
This diagnostic process ensures precise identification of non-power issues in CC1 systems, helping technicians isolate whether the root cause is the adapter, CT4 board, battery circuit, or wireless charging assembly before replacing components.
CC5 - HOW TO CHANGE SQUEEGEE BLADES OF BACK ATTACHMENT
This guide walks you through the steps to replace or flip the squeegee blades on your CC5 unit’s back attachment. Follow the instructions below or watch the video tutorial for a detailed walkthrough.
MT1 - ACTIVATING FRONT LED LOWLIGHT RUNTIME LIGHT
The MT1 is equipped with a large blue or white front LED designed for low-light environments while the BoT is in operation.
Although the BoT does not require this light to navigate or perform tasks in the dark, the front LED provides illumination and visual awareness for staff members working nearby.
This safety feature helps alert personnel to the BoT’s presence and position during operation, enhancing visibility and preventing accidental interference with its path or functions.
FLASH - ELEVATOR ENTRY DETECTION OBSTRUCTION DISTANCE AND ELEVATOR OBSTRUCTION DETECTION RECOGNITION DISTANCE
This guide helps you understand and adjust the Elevator Entry Detection Obstruction Duration and Elevator Obstruction Detection Recognition Distance settings. These parameters determine how long and how far the robot will monitor for obstacles when entering or exiting elevators.
BELLA - LCD REPLACEMENT MODEL PART NUMBER DIFFERENCES
There are 4 different types of LCD screens for the Bellabot service model. If the screen needs to be replaced or repaired you will need to confirm which part number screen is needed before requisitioning or warranty requesting the part.
CC1 - BALL VALVE DRAIN DIAGNOSTIC VIDEO
This video provides a structured walkthrough for diagnosing and verifying the functionality of the CC1 wastewater (ball) valve system. It focuses on identifying whether issues stem from software control, hardware components, or mechanical blockages.
WALL MARKERS FOR THE PUDU BOT’S (NEW)
This help article have a new Wall Markers along with the codes for the PUDU BoT's.
CC1 - RGBD DISTORTION CAUSING NAVIGATIONAL ISSUES
This guide explains how to fix navigation problems caused by incorrect or corrupted RGBD camera settings. It walks you through checking the camera orientation, resetting the RGBD configuration, and removing a faulty system file so the robot can recalibrate and navigate normally again. A video and example images are included for quick reference.
CC1 - ULTRASONIC SENSOR CODE BREAKDOWN
This guide explains how to interpret ultrasonic sensor error codes on the CC1 system and provides recommended corrective actions.CC3 - SQUEEGEE NOT RAISING AFTER CLEAN TASKS, POSSIBLE CABLE LIFT FAILURE
What to do if the squeege stops lifing after a clean tasks, and just remains in the lowered position. Which is not normal.
MT1 - ONE OR BOTH FRONT BRUSHES NOT SPINNING
When running the Robot, the brush or brushes are not spinning
CC5 - FORCING MANUAL DRIVING CAPABILITIES
If the Robot freezes or locks up, you can put it in manaual mode to drive it out of the way
CC5 - RESTRICTIVE MOVEMENT; WONT GO FORWARD
The Robot will only travel backwards. Even when placing in manual mode, it wont go forward
CC1 - MARKER CAMERA FAILURE ERROR
This error means that the startup Bios cannot find the associated Marker camera devices that should be operational and ready for use in the machine. Follow the steps below to troubleshoot the error.
CC1 - DIFFERENT STYLE OF BRUSHES
The CC1 went through a refresh, making improvements to the Brush Deck. This has caused two different size of brushes being used in the CC1.
CC1 - BLOWER EMERGENCY STOP – CLEANING MOTOR ERROR
This error means the e-stop circuit disconnected at the CT2 board. causing the fan to trigger an e-stop error. It is possible that the water might have got into board cabin. Follow the steps below to troubleshoot the error.
CC1 - SETTING UP AN ADVERTISEMENT PAGE ON THE BOT SCREEN
Follow the steps below to set up and display custom advertisements on the BoT’s screen.
CC1 - CLEANING THE BRUSH CHAMBER
This article will guide you through cleaning the Brush Chamber. It is only available for the Grey Scale Version and above.
CC1 - DIRTY TANK FALSELY REPORTING FULL OF SEWAGE
Robot is saying dirty tank is full when it is empty. How to troubleshoot
CC1 - WORKSTATION ERROR OF ADD WATER
To troubleshoot water refill failures at a workstation, check water source pressure and valve setups (tap, check valve, solenoid, and pressure reducing valves).